Dear customer, we inform you that the general conditions of sale, shown below, indicate, in compliance with the regulations in force to protect the consumer, the conditions and methods with which to proceed with the online purchase on the site informatica-elevada.com of the products of your interest in a safe, easy and convenient way. Therefore we invite you to read and accept them in order to proceed with the purchase.
Data Processing and Privacy
By purchasing and registering on the site, you accept the processing of personal data more details
These general conditions of sale govern the sale of products marketed by OURCODE SRL- Via Guido d'Orso 40b 91026 Mazara del Vallo (TP) – VAT number: 02738620810 through the website informatica-elevada.com to consumer users and users acting for purposes related to business activity.
These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the Civil Code.
The company reserves the right to modify these general conditions of sale at any time by reporting them on the site.
Any contractual or non-contractual liability on the part of the company for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order is excluded.
Ⅱ. PURCHASE METHODS
The purchase of products takes place through access to the site and its registration. For each of the products is available on the site a description containing the main characteristics of the same. All purchase support information is intended as simple generic information material.
It is understood that the image accompanying the description of the product may not be perfectly representative of its characteristics, but differ in color, size, accessory products present in the figure.
The correct receipt of the order is confirmed by informatica-elevada.com by means of an automatic reply via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the case of any communication with the company.
The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.
If the products are no longer available or for sale at the time of your last access to the site or sending the order confirmation, we will notify you, promptly and in any case within 48 working hours starting from the day following that on which you have sent your order to informatica-elevada.com , the possible unavailability of the products ordered. In case of forwarding the order form and payment of the data necessary for payment by credit card making the bank transfer, informatica-elevada.com will release the blocked sum to reimburse the amount anticipated.
informatica-elevada.com reserves the right to change prices at any time without notice, as a result of market changes or typographical errors. Although informatica-elevada.com try to ensure that all prices on the site are accurate, errors can occur. The price shown is not binding if by mistake a wrong price has been posted. Until the time of shipment, in case of error, the quotation can also be non-binding, the order can be canceled or partially processed without the fulfillment of the product with incorrect price. In the event of an error in price, description or characteristic, the customer can be contacted and notified of the misunderstanding. If the user detects an error in the price of a product he has ordered, he will be informed as soon as possible and will be given the option to reconfirm the order with the correct price or cancel it. If it is impossible to get in touch with the user, the order will be canceled and in the event that he has already made the payment for the products he will receive a refund. informatica-elevada.com has no obligation to supply the product at a (lower) wrong price (even after sending the Confirmation or providing Invoice online) if the price error was obvious and unequivocal and the user could reasonably recognize it as the wrong price.
Iii. PAYMENT METHODS
All prices on the site are to be understood as prices to the public.
Prices may vary without prior notice and the only correct price is the one indicated at the time of order confirmation.
On certain products, subject to price promotions, informatica-elevada.com reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order must be considered canceled.
The list prices shown in the various sections of the e-commerce may be subject to change, at any time without OURCODE SRL owner of www.riparazioneassistenzaitalia.com having to provide any communication and declines all responsibility for any incorrect descriptions.
The final confirmation of the order will always be received by the customer by email address at the time of the transaction and will contain all the information due.
The payment methods accepted are PayPal or bank transfer in advance, credit or debit cards, etc.
In the case of purchase of the goods with a "credit card" payment method, at the same time as the conclusion of the online transaction, the amount relating to the goods ordered will actually be charged to the customer's credit card, after online verification by PayPal of the availability of the amount.
The shipment of the goods takes place only after receipt of the credit.
In case of cancellation of the order, both by the customer and in the case of non-acceptance of the same by informatica-elevada.com , the cancellation of the same and the release of the amount committed will be made (the release times depend exclusively on the banking system). Once the transaction has been cancelled, informatica-elevada.com cannot be held responsible for any damages, resulting from the release of the amount committed by the banking system.
Our site accepts payments made with the main credit and prepaid cards: Visa, Visa Electron, Mastercard, Maestro, American Express through the service provided by PayPal – www.paypal.com.
Thanks to the PayPal platform, payments are made with maximum security and confidentiality of data via secure and SSL encrypted protocol.
PayPal, it has all the most advanced security protocols to date:
– 3D Secure anti-fraud protection systems designed to authenticate your payments on the web.
– CV2 code, consisting of the last three digits on the back of your credit card, which allows you to verify that the person making the payment is actually in possession of the card
– Once the user has created their PayPal account, it will no longer be necessary to enter the Credit Card data online, but only the data relating to the PayPal account.
Our site also guarantees payment by bank transfer. The bank details of OURCODE SRL will be illustrated during the purchase phase after selecting the dedicated option.
IV. DELIVERY METHODS
informatica-elevada.com can only accept orders with delivery in the European territory.
The order is processed within a maximum of 2 working days from the date of receipt of payment except where expressly communicated and the purchased license is delivered only and exclusively by e-mail.
V. RIGHT OF WITHDRAWAL
The online customer acting as a consumer is granted the right of withdrawal from the contract, as provided for in D.Legislative decree. n. 206/2005, called Consumer Code.
It should be noted that this right is reserved only to natural persons, that is, to those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, with reference to the purchase contract, in the professional field.
THE OPENING OF SEALED COMPUTER SOFTWARE MAKES THE RIGHT OF WITHDRAWAL INAPPLICABLE pursuant to art. 55 paragraph 2 of D.Legislative decree. 206/05.
For more information on the software and its licenses, please contact the manufacturers themselves. Failure to comply with these principles makes the right of withdrawal unenforceable. For the return of goods we advise our customers to use the insured Express Mail service that we consider faster, safer and cheaper or to contact one of the many couriers. We invite our customers to cooperate with us by following our procedure for sending returns and not to send us goods for which the right of withdrawal is not applicable. In case of application of the right of withdrawal, once the goods have been received, informatica-elevada.com will refund the full amount paid by the customer, excluding shipping costs, within thirty days from the date on which the communication was received through the following methods: an exchange of goods, a bank transfer, the reversal of the handling relating to the payment made by credit card. Attention: If the right of withdrawal is not applicable, the collection of the goods at our office will be by the Customer.
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed.
This communication must be sent by email to: [email protected]
OURCODE SRL owner of informatica-elevada.com can cancel the order according to the following conditions:
- In the case of software whose availability is no longer guaranteed by our suppliers;
- In case of insertion of false payment data aimed at fraudulent actions;
- In case of lack of availability of the customer in the event that the order is awaiting payment
- In case of errors on the part of the customer in entering the data or during the order phase (a telephone notice is required at 0923 1950729);
- In case of requests for discounts considered excessive and not agreed with the informatica-elevada.com team;
- In case of incorrect purchase (a telephone notice is required to the number 09231950729);
Online dispute resolution for consumers
The consumer residing in Europe should be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This instrument may be used by the European consumer to resolve in a non-judicial way any dispute relating to and/or arising from contracts for the sale of goods and services concluded on the net. Therefore, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract with the rightholder.
The platform is available at the following link http://ec.europa.eu/consumers/odr/
The sales contract between the customer and informatica-elevada.com of OURCODE SRL Via Guido d'Orso 40b 91026 Mazara del vallo (TP) is concluded in Italy and governed by Italian law. Unless otherwise established, the Italian law on the subject applies.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the customer is a consumer, that is, a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order a REFERENCE to VAT number, the territorial jurisdiction is that of the court of reference of his municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the company's registered office (OURCODE SRL Via Guido D'Orso 40b 91026 Mazara del vallo (TP) ).